Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise Microbiome Core Service Desk requests from the options provided.
Request a service
Fill out this form to request a quote or project/sample submission through the Core.
Please use this form for new sample/project submission
Required fields are marked with an asterisk*
{"xsrfToken":"b4e70dfffcded420652f93dbb7b0b2f79bbff69d_lout","branding":{"id":"1","key":"demo","name":"Microbiome Core","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#aaba1e","headerLinkHoverBGColor":"#aaba1e","headerBadgeColor":"#aaba1e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/862e1335-3dcf-4db7-917d-cd8a0502ff42/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDg0Mjc4YS02YmJiLTQ4ZWYtYTlmZi0zYmQ5OGMxNTllOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2MmUxMzM1LTNkY2YtNGRiNy05MTdkLWNkOGEwNTAyZmY0MiI6WyJyZWFkIl19LCJleHAiOjE3Njg2NzgzNjcsIm5iZiI6MTc2ODY3Nzc2N30.XNHzN5pB5WgvbeTvxOw630EUzQWs7eUNkQdsoyX5K7o&client=2084278a-6bbb-48ef-a9ff-3bd98c159e8a&mode=fit","logoId":"862e1335-3dcf-4db7-917d-cd8a0502ff42","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help & Service Desk!","sharedPortalName":"Blastrace","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help & Service Desk!","sharedPortalName":"Blastrace","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0099cc","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"Microbiome Core","description":"<p>Welcome! You can raise Microbiome Core Service Desk requests from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10010","name":"Request a service","descriptionHtml":"<p>Please use this form for new sample/project submission</p>","callToAction":"Request a service","introHtml":"<p>Fill out this form to request a quote or project/sample submission through the Core.</p>","icon":10320,"iconUrl":"https://blastrace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[16],"key":""},{"id":"10132","name":"TEST FORM","descriptionHtml":"","callToAction":"TEST FORM","introHtml":"<p>Not for customer use</p>","icon":10303,"iconUrl":"https://blastrace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[16],"key":""}],"reqGroups":[{"id":16,"name":"Services"}],"orderMapping":{"16":[10010,10132],"1":[10010]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCSD","userLanguageHeader":"Welcome to Microbiome Core UCSD","userLanguageMessageWiki":"","defaultLanguageHeader":"Welcome to Microbiome Core UCSD","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDg0Mjc4YS02YmJiLTQ4ZWYtYTlmZi0zYmQ5OGMxNTllOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2Nzg5NjcsIm5iZiI6MTc2ODY3Nzc2NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-C3v1g7CjIOqP03XTpFM0lGi2ooFagritc14roT4T68","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"2084278a-6bbb-48ef-a9ff-3bd98c159e8a","tokenDurationInMins":20}},"reqCreate":{"id":10010,"projectId":10001,"issueType":{"id":"10010","name":"Request a service"},"form":{"name":"Request a service","descriptionHtml":"<p>Please use this form for new sample/project submission</p>","callToAction":"Request a service","intro":"<p>Fill out this form to request a quote or project/sample submission through the Core.</p>","instructions":"<p>Please use this form for new sample/project submission</p>","icon":10320,"iconUrl":"https://blastrace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Project Name ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10148","fieldConfigId":"10263","label":"Brief Description","description":"Briefly describe the focus of your project.","descriptionHtml":"<p>Briefly describe the focus of your project.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10040","fieldConfigId":"10142","label":"Institution/Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10043","fieldConfigId":"10145","label":"PI Name ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10044","fieldConfigId":"10146","label":"PI Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10230","fieldConfigId":"10357","label":"Primary Project Contact Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10231","fieldConfigId":"10358","label":"Primary Project Contact E-mail","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10238","fieldConfigId":"10365","label":"Primary Project Contact Phone #","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10232","fieldConfigId":"10359","label":"Primary Billing Contact Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10233","fieldConfigId":"10360","label":"Primary Billing Contact E-mail","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10224","fieldConfigId":"10351","label":"Institution/Company - Physical/Shipping address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10234","fieldConfigId":"10361","label":"Institution/Company - Billing address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10237","fieldConfigId":"10364","label":"Are you a University of California member","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10354","label":"Yes","selected":false,"children":[]},{"value":"10355","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10235","fieldConfigId":"10362","label":"University of California Customers only: ","description":"Provide Project-Task-Funding Source (PTF) string","descriptionHtml":"<p>Provide Project-Task-Funding Source (PTF) string</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10036","fieldConfigId":"10138","label":"Services needed","description":"Check each box as needed, including those still under consideration","descriptionHtml":"<p>Check each box as needed, including those still under consideration</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10023","label":"16S (V4 region, EMP protocol)","selected":false,"children":[]},{"value":"10024","label":"Metagenomics (aka WGS) ","selected":false,"children":[]},{"value":"10328","label":"ITS (ITS1 region, EMP protocol)","selected":false,"children":[]},{"value":"10329","label":"18S (V9 region, EMP protocol)","selected":false,"children":[]},{"value":"10027","label":"Metabolomics","selected":false,"children":[]},{"value":"10234","label":"qPCR","selected":false,"children":[]},{"value":"10360","label":"TMI fecal sample collection kit (kit only, includes shipping)","selected":false,"children":[]},{"value":"10361","label":"TMI fecal sample collection kit and metagenomic sequencing","selected":false,"children":[]},{"value":"10393","label":"Other (please describe in the \"Other Details\" section below)","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10180","fieldConfigId":"10302","label":"Estimated total number of samples or kits","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10037","fieldConfigId":"10139","label":"Describe how the samples are stored","description":"e.g. 2ml cryovials, intact swabs in swab vial, 1.5ml microfuge tubes, 96-w plates, etc.","descriptionHtml":"<p>e.g. 2ml cryovials, intact swabs in swab vial, 1.5ml microfuge tubes, 96-w plates, etc.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10062","fieldConfigId":"10168","label":"Sample type (e.g. feces/water) and host/location (e.g. human/ocean). Write 'NA' if you selected TMI kits.","description":"List any/all sample types you plan to submit.","descriptionHtml":"<p>List any/all sample types you plan to submit.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10241","fieldConfigId":"10368","label":"If the primary samples are human-sourced, then please provide the IRB number associated with these samples","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10196","fieldConfigId":"10320","label":"Desired storage conditions","description":"e.g. temperature, away from light, etc.","descriptionHtml":"<p>e.g. temperature, away from light, etc.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Estimated deadline for final results","description":"Timing of results are based on date when samples were received by the lab, type of processing, quantity, and pre-existing sample queue. The current timeline for data turnaround is around 1-2 months from sample receipt.","descriptionHtml":"<p>Timing of results are based on date when samples were received by the lab, type of processing, quantity, and pre-existing sample queue. The current timeline for data turnaround is around 1-2 months from sample receipt.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please attach a list (excel file preferred; NOT an image of a list) of sample IDs if available at this time.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Other Details","description":"For sequencing submissions, please provide desired # reads/sample and if per-sample fastq (demultiplexing) is desired. Optionally provide any other details not covered in this form, e.g. special instructions for sample processing, sample batching, etc.","descriptionHtml":"<p>For sequencing submissions, please provide desired # reads/sample and if per-sample fastq (demultiplexing) is desired. Optionally provide any other details not covered in this form, e.g. special instructions for sample processing, sample batching, etc.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10239","fieldConfigId":"10366","label":"Option to join our newsletter","description":"Please keep the above selected if you are willing to join our future newsletter.","descriptionHtml":"<p>Please keep the above selected if you are willing to join our future newsletter.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10357","label":"I want to join the distribution list!","selected":true,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10202","fieldConfigId":"10326","label":"Option to join our human microbiome participant recruitment list","description":"Please check the above if you are willing to receive email requests for human microbiome study participants.","descriptionHtml":"<p>Please check the above if you are willing to receive email requests for human microbiome study participants.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10334","label":"I want to join the distribution list!","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10010","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10010","calendarParams":{"firstDay":0,"date":"2026-01-17T13:22:48-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDg0Mjc4YS02YmJiLTQ4ZWYtYTlmZi0zYmQ5OGMxNTllOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2Nzg5NjgsIm5iZiI6MTc2ODY3Nzc2OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ZAy0gc-qGCEZp_UvLo4Ma5_zprhp7GUv7i3DsdhGCFs","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"2084278a-6bbb-48ef-a9ff-3bd98c159e8a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}